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February SkillSoft Topic of the Month: Workplace Conflict

Strategies for Resolving Conflicts

Conflict is an inevitable part of life, and it is important to learn to deal with it effectively so you can get on with more productive activities in your day. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to the other party in a way that doesn't make them defensive. In addition, the course outlines collaboration skills that can help prevent the escalation of conflict. This is course number comm_22_a02_bs_enus.

Visit the UMBC SkillSoft website for a SkillSoft Demo, FAQ’s, Quick Start Guide, and the link to log in to SkillPort.  
 
See the attached flyer for more information about the Business Exploration Series courseware.

To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail hrtraining@umbc.edu.  

Posted: February 1, 2012, 9:26 AM